Conditions of use
Your personal details will not be passed on or sold to any other company in accordance with the Data Protection Act. We may from time to time contact existing customers to inform they of a new offer or service, if you do not wish to receive these emails you may opt out at any time. We do not store credit card details nor do we share customer details with any 3rd parties.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
All prices on DIYSplashbacks.co.uk include any VAT payable but exclude delivery charges, delivery charges are added to your basket when items are added. Although we endeavour to ensure that all pricing information on diysplashbacks.co.uk is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. We reserve the right to adjust prices, offers, goods and specifications of goods on diysplashbacks.co.uk at our discretion at any time before (but not after) we accept your order.
Please read our How To Order page for information on how to place your order. Your order is accepted by us once payment has been received. Your order may be changed at any time up until payment is received as the manufacturing process will then begin. You should be aware that with all toughened glass products, there is a 2mm tolerance. This is due to the toughening process itself where the glass is taken to melting point before being rapidly cooled meaning the size can change a little. If you have carefully followed our measuring instructions this should not be an issue but should your glass not fit due to this reason we cannot be held accountable.
All of our glass and acrylic products are made to your specifications and as such cannot be cancelled once the manufacturing process has begun. While we offer a range of stock sizes they are blank ready to be painted or printed(customised) to your requirements.
All of our glass products come with a 1.5mm beveled edge as standard where any measurement is over 100mm, on the rare occasion where any measurement is less than 100mm all edges cannot be polished. On these occasions, three sides are polished by machine providing the beveled edge and the remaining edge is hand polished. Where possible we will polish this edge on the bottom side so it is usually not noticeable once fitted.
All our coloured glass splashbacks are made by back painting coloured glass so as with tiles our colours are made in batches. If you intend to place a repeat order you should be aware that there may be a colour difference, for this reason we cannot guarantee that the colour will be the same. In these circumstances you should inform us before you order that you wish to match to a previous order and we can try to work with you to do that.
Please note that the colours displayed on our colour picker, website and our samples are only to be used as a guide. We do not use Dulux or Farrow and Ball paint etc. but mix paint as close as we can get to their formula, so should you wish to be sure of the colour of the glass you will receive it is strongly advisable to order a sample as we cannot guarantee that our paint will match other paint manufacturers, the colour represented on an individual's computer screen or that we can reproduce a colour to a higher than 97% level of accuracy.
Printed splashbacks. Our printed glass splashbacks may not appear exactly as represented in our image previews due to differences in aspect ratio. For example, the majority of our printed image previews are square shaped but the size you ordered could be taller than it is wide (portrait) or wider than it is tall (landscape). In these circumstances we reserve the right to decide which way is best to size the artwork for your glass splashback without providing an image proof, if you require one or have your own thoughts on how you would like the image to appear let us know after ordering. If you do not let us know we will carry on sizing it as per our professional judgement.
Orders damaged in transit. In circumstances where products are damaged in transit, we reserve the right to repair or replace the item. Refunds are at our discretion depending on circumstance and where we choose to repair or replace we cannot also offer compensation. Any issues with your glass splashback must be reported to us prior to installation (as of course DIY products can be damaged during installation), please thoroughly check your order before installing it as we may not be able to assist once it is fitted.
Order delivery times. The timescales listed on our website are generally accurate but when manufacturing bespoke products delays can occasionally be unavoidable. If a delay is incurred we reserve the right to decide if your order can be cancelled depending on circumstances and cannot offer compensation for delayed orders.
Providing your own templates
Should you wish to send us your own wooden templates please do so to the address found on our about us page. We will make your glass to the exact size and shape of your templates to an accuracy of 2mm. Please note that should you choose to send us your own templates you do so at your own risk, we will not be held liable for loss or damage of your templates in the factory or be held liable for any associated costs you may have incurred in getting your templates manufactured.
Finishes, Colour additives and Named Colours
We reserve the right to make changes to any finishes that may affect the product you receive without notice. Finishes such as any colour additives to create effects, sparkle and any named colours we offer (such as Aubergine) may vary slightly if we feel it improves the product and/or it's production. If you have ordered a sample and you would like to make sure the sample you received will be the same finish as the end product you must inform us in case any such changes may mean we need to inform you or indeed manufacture your glass to suit it.
Distance Selling Regulations
In accordance with the distance selling regulations, your orders may not be cancelled once payment is received “ for the supply of goods made to the consumer’s own specification such as custom-made blinds or curtains.”. However we reserve the right to make this decision as we may be able to issue a refund if the manufacturing process has not began.
Delivery prices quoted are mainland UK and Northern Ireland only. For all other areas please contact us for a price.
The total cost of your order including delivery will be detailed in your invoice. Payment may be made using Paypal’s secure online payment service.
Our glass splashbacks come with a twelve month standard warranty which covers discolouration and delamination, as these are supply only products the warranty is only valid if the splashbacks are fitted correctly. Please ensure you leave the required expansion gaps when fitting and seal the entire perimeter of the splashback using Neutral Cure silicone. Failure to leave expansion or seal the splashback may cause defects over time. The sealant must also be properly maintained as over time silicone can shrink leaving holes that can allow moisture ingress which can damage the rear coating on the glass.
If the product cracks during this period a replacement product will be provided, with supply only products the existing splashback must be removed and reinstalled at your own expense as these are supply only products.
Returns and refunds policy
Please check for any visible signs of damage to the packaging of your order before signing for the delivery. Any items damaged in transit should be noted at time of delivery, and if possible delivery should be refused and returned to us. For faults that are not apparent until after opening, you must let us know as soon as the fault has been found and before the product has been installed. Please then email us photographic evidence of the fault. In these circumstances, where the fault is our mistake we will arrange to have the item collected for repair (or we may issue a remake) but you must properly repackage the item as received (bubble wrap and edge protection etc.). In these circumstances please take due care to repackage the item.
If your splashbacks arrive defective this should also be noted at time of delivery and returned via the courier. If the splashbacks do not fit we cannot issue you a refund if the measurements match the measurements on your invoice, so please check your invoice prior to completing payment.
Our adhesive, faux tin splashbacks and standard size clear glass splashbacks may be returned if you change your mind but return costs are at your own expense and delivery charges are non refundable. All splashbacks painted or printed to order, including our standard sizes, are made to order and cannot be returned.
Please ensure that you have thoroughly checked your order before signing for it. Once signed for any claims made by you will be validated by us after an investigation. Where you have asked us to leave your order in a safe place at your premises or with a friend or neighbour you do so at your own risk. We recommend that you have the friend or neighbour check your order on your behalf. Where possible, we reserve the right to repair any defects rather than remaking that particular piece of glass or issuing any form of compensation. If the glass is fitted we are unable to consider any claims of damage.