| How long will my order take? |
We have three "standard sizes" in stock ready to be painted any colour, these
are 600mm x 750mm, 900mm x 750mm and 1000mm x 750mm. These three sizes are
delivered within a week, all other coloured glass splashback orders typically arrive within 2-3 weeks.
Printed glass splashbacks orders can occasionally take around 4 weeks.
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| What are your payment options? |
We use Paypal but you do not need a Paypal account to use it, you can use a credit/debit card to pay on a secure server (please see the "Don't have a Paypal account" section on Buy Now page). If you'd prefer you may also send us a cheque, just print this page and send it along with your payment to our business address.
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| How do I pick a colour for a cooker splashback? |
If you are unsure how to pick a colour you can go ahead and order then just email us after to let us know the colour you want. If you are in any doubt about
ANYTHING please just phone, email or contact us using the Live Chat.
One useful tip to help pick your colour if you are concerned about what the
colour looks like in real life is this- you can get paint samples of any of our
colours mixed up at most decorating stores (Leyland, crown paint mixing stores
etc.). These decorating stores can make you RAL, Farrow and Ball, BS or Dulux
paint colours for a small sum of money which you can use to find the right
colour for your kitchen.
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| Can I send my own templates or drawings? |
Yes, not a problem. Just email us for information on how to do this.
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| Why are your prices so low? |
Our prices are so low because we don't maintain a showroom, we don't
keep stock (all of our orders are bespoke and made to measure) and we don't need any salesmen to sell our product! Our product is
as good a quality as you will get anywhere though, read our benefits section to your right.
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| Is delivery to areas outside UK mainland extra? |
The delivery prices quoted are for mainland UK and Northern Ireland only, all other areas please contact us for a price.
Not all colours are available in Northern Ireland but we will do our best to get your chosen colour or a close enough match.
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| Do you ship to Europe? |
We can, as it is glass we are sending delivery is a little expensive more. Delivery to France is £55 for example but please contact us for a more up to date quote when ordering.
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| How much do your splashbacks cost? |
The price varies depending on size and painting options. You can get your glass in any colour you choose and that our splashbacks are toughened safety glass.
Toughened safety glass may be used behind gas hobs (unlike most off the shelf splashbacks from DIY chains), it is also several times stronger and much more impact resistant.
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| How do I cancel my order? |
As our orders are bespoke you cannot cancel once the manufacturing process has begun, however it may be possible to cancel before this.
Please read our terms and conditions before placing your order.
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| How do I obtain a quotation? |
Simply use our automated quoting tool.
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| Is there a maximum size of splashback I can order? |
Our maximum height or length is 2.4 metres or 2400mm, we can make glass longer
than this however it incurs an additional oversize item cost as they need to be
sent in specialised courier vehicles.
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| How do I fit my splashback? |
Please see "How to Fit".
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| Do you make single splashbacks? |
Yes, we can supply single splashbacks.
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| How long will my order take? |
We aim to deliver your splashbacks in about three weeks. As they are custom made
to your specifications, they take a little longer than off the shelf products.
Please also allow for public holidays etc.
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| What colours are available? |
Please see our glass splashback colour range page for full details, other
colours may also be matched at an additional cost of £30 (this cost is for any
colour, swatch, tile sample etc. to be sent away for analysis).
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| Is your product safety glass? |
Yes, all our glass is 6mm toughened glass. We can also offer 10mm or 19mm glass should you require it,
however we do not stock it so it takes a little longer to supply.
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| What condition should the wall be in? |
Walls should be relatively flat. Any peaks or bows in the wall of greater than
3mm should be sanded or filled accordingly.
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| Can I fit glass on top of my existing tiles? |
We would not recommend this.
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| How are the glass edges finished? |
All external glass edges are polished for a neat finish.
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| Are your splashbacks heat resistant? |
Yes, the toughened glass will not crack behind a hob.
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| Are Glass Splashbacks made to Standards? |
Yes, the glass is manufactured to British Standard 12150.
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| Is there a warranty on your Product |
The glass comes with a 7 year guarantee against discolouration..
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| How do you clean your glass? |
The glass can be cleaned with normal household window cleaner.
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