| How long will my order take? |
We have three "standard sizes" in stock ready to be painted any colour, these
are 600mm x 750mm, 900mm x 750mm and 1000mm x 750mm. These three sizes are
delivered within a week, all other coloured glass splashback orders typically arrive within 2-3 weeks.
Printed glass splashbacks orders can occasionally take around 4 weeks.
|
| What is Clearshield? |
The Cleashield coating makes the glass easier to clean and stay cleaner for longer, it is applied to the surface of the
glass. For more information on Clearshield please click here.
|
| What are your payment options? |
We use Paypal but you do not need a Paypal account to use it, you can use a credit/debit card to pay on a secure server (please see the "Don't have a Paypal account" section on Buy Now page). If you'd prefer you may also send us a cheque, just print this page and send it along with your payment to our business address.
|
| Will the glass thickness affect the colour? |
| Yes, the thicker the glass the more the colour of the glass will be altered. We do use low iron glass for the majority of our colour ranges but there is still some iron content in our glass so the thicker the glass the more the colour will be affected. If in doubt, order a sample.
|
| Help me find a colour |
Many people have issues choosing colours, the main questions we get are:
What colour is black - RAL 9005 (In the RAL colour range) or BS Black in the BS4800 range.
What colour is white - RAL 9003 is the most white in the RAL range or BS White in the BS4800 range.
|
| Can you help me more with choosing a colour? |
If you are unsure how to pick a colour you can go ahead and order then just email us after to let us know the colour you want. If you are in any doubt about
ANYTHING please just phone or email us.
One useful tip to help pick your colour if you are concerned about what the
colour looks like in real life we woukd always recommend that you first order
a sample. All of our glass splashbacks are made by back painting toughened glass, we match as close as we can to a lot of paint ranges
including Dulux, Farrow and Ball, BS or RAL. As we do not have the actual paint from these paint manufacturers we cannot in any way
guarantee that our paint will be an exact match, our paint suppliers provide us with a formula for each colour which is their best advice
on how to recrerate the same colours by mixing a number of their paints and tints. For this reason their may be subtle variations in some colours
so we strongly advise that you order a sample to know what to expect.The current
accuracy of for most paint ranges is around 98%.
|
| What is the optional extra you offer called Clearshield? |
Clearshield is basically just a surface coating that is applied to the glass that creates a barrier on the surface making the glass stay cleaner for longer, more resistant to grease and easier to clean.
|
| What are your terms and conditions? |
You may find our Terms and conditions here.
|
| Can I send my own templates or drawings? |
Yes, not a problem. Just email us for information on how to do this.
|
| Can I order one piece now and the rest of my glass at a later date? |
We strongly advise against this for the following reasons:
- A number of base paints and tints are used to create the colours of our splashbacks, every base paint pot could be a tiny bit different to the last so the colour will be slightly different.
- Our products are made from Low Iron glass, but each batch of glass can have varying amounts of iron which will very slightly affect the colour.
- One thing we like to do is always improve and if our suppliers aren't meeting our high expectations we may find another, so again a different paint or glass supplier may cause a colour difference.
- If the reason for this is funding, in some circumstances, we may be able to store the paint batch for you for a limited time.
|
| Is delivery to areas outside UK mainland extra? |
The delivery prices quoted are for mainland UK and Northern Ireland only, all other areas please contact us for a price.
Not all colours are available in Northern Ireland but we will do our best to get your chosen colour or a close enough match. We have recently got the shipping rate
for Offshore Islands such as the Channel Islands, Isle of Mann etc. down considerably they are now only an extra £15 to ship to. It is still an unfortunate extra cost
but our company policy is to only charge customers the actual shipping costs, the price to make our wooden crates is not included in our delivery charges.
|
| Do you ship to Europe? |
Yes we ship our glass splashbacks to Ireland, Belgium, France, Germany, Luxembourg, Nederlands, Austria, Denmark, Switzerland, Czech Republic, Poland, Slovakia, Hungary, Lithuania, Slovenia, Spain, Sweden,
Estonia, Latvia, Italy, Finland, Liechenstein, Norway, Croatia, Portugal, Bosnia & Herzegovina and Serbia. You will get a price for shipping on the My Basket page, our prices are very reasonable
|
| How much do your splashbacks cost? |
The price varies depending on size and painting options. You can get your glass in any colour you choose and that our splashbacks are toughened safety glass.
Toughened safety glass may be used behind gas hobs (unlike most off the shelf splashbacks from DIY chains), it is also several times stronger and much more impact resistant.
|
| How do I cancel my order? |
As our orders are bespoke you cannot cancel once the manufacturing process has begun, however it may be possible to cancel before this.
Please read our terms and conditions before placing your order.
|
| How do I obtain a quotation? |
Simply use our automated quoting tool.
|
| Is there a maximum size of splashback I can order? |
Our maximum height or length is 2.4 metres or 2400mm, we can make glass longer
than this however it incurs an additional oversize item cost as they need to be
sent in specialised courier vehicles.
|
| How do I fit my splashback? |
Please see "How to Fit".
|
| Do you make single splashbacks? |
Yes, we can supply single splashbacks.
|
| How long will my order take? |
We aim to deliver your splashbacks in about three weeks. As they are custom made
to your specifications, they take a little longer than off the shelf products.
Please also allow for public holidays etc.
|
| What colours are available? |
Please see our glass splashback colour range page for full details, other
colours may also be matched at an additional cost of £30 (this cost is for any
colour, swatch, tile sample etc. to be sent away for analysis).
|
| Is your product safety glass? |
Yes, all our glass is 6mm toughened glass. We can also offer 10mm or 19mm glass should you require it,
however we do not stock it so it takes a little longer to supply.
|
| How do I measure a full wall splashback or T shape? |
There are certain issues you may run into if you do not measure correctly (the internal radius of inside corners etc.) so we have prepared some instructions on
how to measure for full wall coverage for you.
|
| What condition should the wall be in? |
Walls should be relatively flat. Any peaks or bows in the wall of greater than
3mm should be sanded or filled accordingly.
|
| Can I fit glass on top of my existing tiles? |
We would not recommend this.
|
| How are the glass edges finished? |
All external glass edges are polished for a neat finish.
|
| Are your splashbacks heat resistant? |
Yes, the toughened glass will not crack behind a hob.
|
| Are Glass Splashbacks made to Standards? |
Yes, the glass is manufactured to British Standard 12150.
|
| Is there a warranty on your Product |
The glass comes with a 7 year guarantee against discolouration..
|
| How do you clean your glass? |
The glass can be cleaned with normal household window cleaner.
|
|
|